1. Overview
Hawk Site Amp (also known as Hawk9OS) provides website design and building services, hosting-related services, automation tools, client portals, digital business tools, and software experiences to small businesses and professionals. This Privacy Policy explains how we collect, use, store, and protect information when you use our platform, website, or services.
2. Information We Collect
We may collect the following types of information:
- Account information (name, email address, password)
- Contact information you provide when reaching out for support
- Billing and payment-related information (handled through third-party processors)
- Website and project details submitted through the platform
- Support messages and communications
- App usage data and feature interactions
- Device and browser information
- Cookies and analytics data when used on the platform
3. How We Use Information
We use the information we collect to:
- Provide, operate, and improve our services
- Create and manage your account
- Process payments through approved third-party processors
- Provide customer support and respond to inquiries
- Improve platform performance and user experience
- Prevent abuse, fraud, and unauthorized access
- Communicate service updates, announcements, and changes
- Comply with applicable legal obligations
4. Payment Information
Hawk Site Amp does not intentionally store full credit card numbers or sensitive cardholder data inside the application. Payments are processed through approved third-party payment providers such as Stripe or other authorized processors. These providers maintain their own security and compliance programs. We store only billing references, subscription status, and transaction metadata necessary to manage your account.
5. Vendors and Subprocessors
Hawk Site Amp works with trusted third-party vendors to deliver our platform and services. These may include hosting and infrastructure providers, payment processors, analytics tools, customer support platforms, automation and AI tools, and communication platforms. We maintain an internal vendor register and conduct periodic reviews. A subprocessor list is available upon request.
6. Data Sharing
Hawk Site Amp does not sell your personal information. We may share information only in the following circumstances:
- With service providers that help us deliver our platform and services
- To comply with legal obligations, court orders, or regulatory requirements
- To protect the security, integrity, or rights of the platform and its users
- At your direction or with your explicit consent
7. Data Retention
We retain data only as long as necessary for the following purposes:
- Delivering and supporting the services you use
- Maintaining accurate business records
- Meeting legal, regulatory, or contractual obligations
- Resolving disputes and handling claims
- Fraud prevention and platform security
When data is no longer needed, we take reasonable steps to delete or anonymize it.
8. Customer Rights and Requests
You may have rights regarding your personal information, including the right to access, correct, export, or request deletion of your data, subject to applicable law and our legitimate business obligations.
To submit a data request, contact us at: support@hawksiteamp.io
We will review and respond to requests in a reasonable timeframe. Some data may need to be retained for legal, billing, dispute, or security purposes even after a deletion request.
9. Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information. These include access controls, role-based permissions, multi-factor authentication where applicable, vendor security reviews, secure payment processing through certified providers, and incident response procedures. No system is 100% secure; we encourage users to protect their account credentials and report any suspected issues promptly.
10. Children's Privacy
Hawk Site Amp services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy with an updated effective date. We encourage you to review this page periodically. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
12. Contact
For privacy questions, data requests, or compliance inquiries, please contact us:
